الاستبدال والاسترجاع

Replacement and Return Policy 1- Replacement Our store policy states that products are only eligible for replacement in case of damage or missing contents. In that case, the replacement will be approved, and the store bears all replacement costs. 2- Return If the product matches the specifications and does not contain any error or defect, but the customer wishes to return it, we are happy to accept the return if you contact the store within 3 days from the date of receipt. Please note that the customer bears the full shipping costs. Also, this policy does not apply to all kinds of snacks to ensure the preservation of product quality. Please note that all products, whether replaced or returned, must be in their original condition, meaning still in the original packaging, not used or opened, and no fundamental changes or loss of contents have occurred. Otherwise, the customer's request for replacement or return will not be approved. Order Cancellation Policy If you wish to modify or cancel the order, you can do so as long as the product is still in our warehouse and has not been shipped. If the product has been shipped, we apologize but modification or cancellation is not allowed. Product Quality and Shipping Safety We, the Nu Al-Rashaqa store team, care greatly about carefully and systematically packaging products. We assure you that all products are 100% authentic. Therefore, if the product arrives damaged or not according to specifications, we bear full responsibility. The customer can choose to either return the product and have the amount credited to their store account or replace it at no cost. However, contact with the customer service team must be made within 3 days from the date of receipt. How the Replacement and Return Process Works All you need to do is contact the customer service team via the following means: Mobile/WhatsApp number: 966542600665+ Email: [email protected]